Frequently Asked Questions

When you decide to invite Edmonton Carpeting into your home or business, we will:

Provide you with a Free Online or Phone Estimate
Call & Confirm your appointment prior to arrival
Confirm all pricing before job start – we never add any hidden fees
Stand behind our work, if a stain reappears, so will we at no cost
Keep our pricing competitive in current market
Provide MSDS for any & all products that we use (by request only)
All of our technicians are fully Certified, Bonded & Insured.

How often should I vacuum?

It’s best to vacuum your carpet at least twice a week. If you can’t vacuum your entire house this often, at least vacuum the high traffic areas twice a week.

I have been out shopping for carpet and different stores have different information about fibers and what type of carpet to buy. What is the truth, how do I buy durable carpet?

Regardless of which fiber you choose, the construction of the carpet is what makes carpet durable. For durable, heavy traffic carpet you want to look for a dense construction (you don’t want to be able to easily see, or feel the backing of the carpet through the fiber). Shorter pile heights perform better in heavy traffic areas (like entryways, stairs, halls, playrooms) so choosing a pile height with a ½ of an inch or less will be more durable. If choosing a cut pile carpet, a tighter twist will be more durable than a looser twist. If choosing a Berber carpet, the smaller tighter loops will be more durable than the larger looser loop.

My carpet has been down for two weeks and still has an odor, what can I do?

If ventilating and vacuuming doesn’t help try to have a hot water extraction done on the new carpet.

What type of vacuum should I buy?

Use a vacuum that has been tested and approved under CRI’s Seal of Approval / Green Label program for vacuums. The SOA/GL program tests for soil removal, dust containment and carpet appearance retention.

My carpet is going to be glued down and I’m bothered by the odors from the adhesives, what should I do?

Request that the adhesive being used be tested and comply with CRI Green Label Plus testing program, meaning that the adhesive has the lowest possible emissions. Ventilation and good air exchange for approximately 48 to 72 hours should alleviate most odors.

My carpet was soaked due to a flood, what are my options?

Extract the water professionally and have drying fans set up and operating, ideally, within 24 hours. It’s best to use a professional that is trained in water restoration in order to ensure carpet, pad & sub-floor are completely dried. If the carpet is contaminated with mud, sewage, or other contaminants, it is recommended to properly dispose of carpet and pad.

Does my carpet pad need replacing after being soaked?

Generally yes; although, some newly developed restoration procedures may be able to salvage the cushion. Wet carpet cushion is very difficult to adequately dry quickly.

What can I do to eliminate the mold on my carpet?

Have your carpet professionally cleaned. Mold does not grow on the carpet, but rather on the dirt on the carpet. Additionally, locate and repair the source of the moisture. It is best to call a professional water restoration cleaner in order to ensure all mold is eliminated.

What do I need to know about carpet fiber and mold?

Anything can mold as long as there is moisture or a food source. However, carpet that is kept clean and dry, including carpets made of natural fibers such as wool, shouldn’t have a mold problem.